This section has been added for our resellers and integrators.
One of the reasons, our products have stood the test of time in the Ham Community has been our consistent high standard of quality assembly. That said, it would be irresponsible to state that we have never had a product fail in the field. We can state that less than a handful are ever returned for warranty repair each year. We can also state that of those a fair percentage were compromised by some poorly matched antenna. For all the benefits antenna tuners provide, reliance on them has grown exponentially over the years.
Should a product appears to be defective, please contact us by email for return authorization (RA). Please note that any product or parts returned without an RA number clearly written on the outside of the box will be refused or you will be responsible for return postage.
8 MANCHESTER ST UNIT 2
NORTH ANDOVER, MA 01845
Please bear in mind, that due to the fact that Unadilla has no control over the actual product's usage or its installation, products that have been determined to fail due to unusually high duty-cycles, improper use, excessive power operation, or faulty installation would not be eligible for replacement. The power rating and duty-cycles are given in the specifications for each product. If a product or part is determined to be defective upon forensic examination, it will be replaced and returned to you.